Always wanted to do empathy mapping but weren't sure where to start? Never sure about the best questions to ask in a persona research interview? Uncertain about the difference between story mapping and storyboarding? What about task analysis?
You get the jist, hopefully these QUX (like what I did there?) Tips will help you. All QUX Tips are in pdf format.
A customer journey map is a visual representation of the path to achieve a goal, from an individual’s perspective.
An empathy map is a collaborative tool teams can use to gain a deeper insight into their users.
A mental model is the way in which a person views the world, the way they understand our product and how they would expect to interact with it.
A persona represents a typical group of users who have similar needs, experiences, behaviours, goals, attitudes and motivations.
What you should be asking when conducting research to understand your users and identify persona types.
User story mapping is a useful way to see the big, clearer picture of your product backlog in agile development.
Storyboards help tell the UX story by effectively communicating a series of events and experiences from a user’s perspective.
Task analysis is a method by which you learn how users perform their tasks, step-by-step, by observing them in action, without guidance or prompting.
User flows are a map of the complete path that users follow to complete tasks in a product.
The value proposition canvas is a tool that allows you to design, test, build and manage customer value propositions.